I cancelled my Bluehost account. It took them over a week to respond to my support ticket regarding my email issues. Here’s what they finally told me:
All emails were processed by mailman but then rejected by our server because you exceeded your emails per hour for the domain robertajazz.com.
Another thing to note is that as mentioned on the mailman page of your cpanel it is not meant for lists larger than 100 emails. You may be able to get it to work for your list of 179 recipients but it is likely that you will have delays and possible problems with your lists of 400+. You may want to look into your own mailing list program that could throttle emails better for your list and give you more control over this queue and other options that you will not have with our mailing list software.
Does this make any sense? They are saying that the mailman lists have a limit of 100 people, but if you try to send a mailing to more than 50 people the remaining 50 emails will DISAPPEAR. You have no way of knowing who the emails went to! So REALLY, their Mailman setup limits you not to even 100 users but only to 50 users! Hey, Bluehost, Why would I need a mailing list program like Mailman if I were only sending to 50 (or 100) people!?
Personally I think the Mailman people should demand that the hosting companies that license their very excellent product (I believe it’s freeware) don’t abuse their good name by putting
absurdly low limits on how many emails can be sent at once and then suggesting to customers that they use their own mail client instead. The idea that the Mailman’s software does not give enough “options” is a load of crap. I am using the Mailman software on my new web host (more on that in a minute) and it’s working great. And is Bluehost seriously suggesting that it makes sense for me to have to send out a mailing list email manually to 50 people every hour (THEIR per-domain limit)? What exactly is the point of their even offering Mailman, except of course as a marketing ploy?
To their credit, when I demanded a refund of the unused portion of my hosting (six months) they agreed.