I never got around to discussing the other reason I decided, after about 5 years with them, that the service and tech support level at Lunarpages.com has gotten so intolerable that I can no longer use them as my hosting company.
I called Lunarpages tech support a couple of weeks ago because I could not get their server-side installation of SpamAssasin to filter a single piece of spam. It’s really simple for the end user (me) to configure Spam Assasin. There are only a few choices. Nevertheless I respectfully asked the tech to confirm I had set it up correctly and in about ten seconds it was clear I had. So I asked him why not a single piece of email coming into my account was being tagged as spam. Did he set up a filter and run a trace on a test email? Did he check the server logs? Did he verify in any way that the problem was not on Lunarpages’ side? No. He merely replied, “Spam has gotten really smart lately.”
Yes, that’s right. Spam is SO SMART that world-renowned spam software used by all major web hosts including you guys is unable to filter a single piece of spam!
He also suggested I purchase some spam filtering software for my computer, which is a reasonable thing for me to do but not a replacement for LunarPages configuring the features they advertise so that they actually work.
Of course as soon as I changed to my new hosting company and configured Spam Assasin on their server, it worked perfectly and my spam problem is now manageable for the first time in over a year.