I have already expressed my horror at LunarPages’ awful tech support and the fact that they deleted my blog files and did not care. Here’s the latest addition of insult to injury:
While I was in the process of transferring my files from LunarPages’ servers, I opened a support ticket asking if I could access my files through ftp even if my dns servers no longer pointed to LunarPages. After one full week, I received a form reply that told me everything about ftp except the answer to my question. I replied to this effect and received an apology from a supervisor and the info I had requested.
Today I received an email indicating that, at my request, they have agreed to give me a prorated refund on the remainder of my current year of service at my request. I thought it only fair to give you the full story, although I have no way of knowing if they would have issued the refund if I hadn’t been blogging the whole thing on a non-LP server. Maybe they would have just deleted my files as they did when the blog was hosted on their server.
In any event the issue is now resolved.